Terms And Conditions. Privacy policy.

Confidentiality / Privacy Policy

We collect information from you when you purchase from us,  and also to be able to keep in touch with you to support the dogs in our care. We shall not knowingly disclose this information to any third party. When you pay for goods and services with us, we do not collect or hold your credit or payment card details. We cannot see your financial information. 

More concerning our use of data, and what we do with that data is declared in the section below - Use of data.

Use of data

The Nose Knows supply dog services. Customers pay for these services after they have been provided withthem. An invoice is issued.

We need to obtain enough information to be able to invoice our customers and send these invoices either via mail or email initially when billing. 

Without the ability to invoice and speak to our customers to answer questions and provide support we cannot operate our business or trade.

These invoices are usually addressed to an individual. Customer information is held within Zoho online. This software is supplied by Zoho. Customer data to be entered into Zoho is received by phone, by email, or in person.

Customer information contains the following fields, Name, First line address, Second line address, Third line address, Town, County,  Postcode. We also hold telephone numbers and email addresses because we need to communicate with our customers during the services performed. We also need to know customer email addresses and telephone numbers so that we can provide ongoing support and contact.

We do not charge for advice, and our customers can ask for advice at any time. 

We also sometimes need to send notifications and contact our customers to issue important updates and provide important or essential information which relate to the services they have with us that we offer.

We respond to support either by email or by phone or both. Also social media and whats app.

At this time as a matter of policy, we do not engage in direct marketing, nor do we mail shot our clients. 

Suitability

Our services are confined strictly for the provision of services for dogs.

Extent of Liability

In no circumstances whatsoever shall the liability of any parties involved in the supply of products or services via this site exceed the invoice value of any goods supplied.

Images Used On This Website

Are either stock photography or original images, for which the owners of the dogs have given consent and permission for use on this web site.